Legal
Refund Policy
How refunds and cancellations work for Xita.
This Refund Policy applies to fees paid to Xenie LLC ("Xenie") for the Xita platform (the "Service"). Xita is a business service sold by quote and billed by invoice under a written service agreement, so refunds and cancellations are governed primarily by that agreement. This page summarizes our general approach.
Subscription and service fees
Recurring fees are billed in advance for each billing period as set out in your agreement or order. Fees already billed for a current period are generally non-refundable except where required by law or expressly stated in your agreement.
Cancellations
You may cancel in accordance with the notice terms in your service agreement. On cancellation, your access continues through the end of the period you have already paid for, after which the Service is deactivated.
Requesting a refund
If you believe you are entitled to a refund or were billed in error, contact us at hello@xenie.io within 30 days of the charge with your business name and invoice details. We review each request and respond within a reasonable time, typically within five business days.
Setup, onboarding, and hardware
One-time setup, onboarding, and any hardware or third-party charges are non-refundable once the work has been performed or the hardware has been provided, unless required by law.
Billing disputes
We are happy to work through any billing question directly. Please reach out before disputing a charge so we can resolve it quickly.
Contact
Xenie LLChello@xenie.io · (917) 310-5099