Legal
Service Delivery
How we provision and deliver access to the Xita platform.
Xita is a software service delivered electronically by Xenie LLC. There are no physical products shipped as part of a standard subscription, so this policy describes how access to the Service is provisioned and delivered.
Electronic delivery
Access to the Xita platform — including the Register application, Back Office, and related tools — is provided electronically. After your agreement is in place, we provision your account and provide the information needed to sign in and download any required software.
Onboarding timeline
Provisioning typically begins within one to three business days of a signed agreement. Full onboarding — loading your catalog, tax settings, and staff — is scheduled with you and varies with the size of your operation. We will confirm timing during onboarding.
Hardware
Xita runs on standard Windows registers and common peripherals. Where hardware is purchased through us or a third party, delivery timing and shipping are handled separately and communicated at the time of order. Xita itself does not require proprietary hardware to get started.
Support during setup
Our team supports you through provisioning and go-live. If you have not received access when expected, contact us and we will resolve it promptly.
Contact
Xenie LLChello@xenie.io · (917) 310-5099